Overview

SAP Customer Consent is our offering for managing user privacy, preferences and consent in a way that is transparent to the user, while helping you uphold rigorous standards so as to support your compliance with international privacy regulations. It is a secure profile, preference and consent management solution that addresses regional privacy compliance throughout the customer lifecycle. Use Customer Consent to give customers control over their personal data. 

Benefits

Instructional Video

If you have an SAP logon, you can watch an instructional video about this product here.

 Clients MUST have at least the following licenses enabled to use Customer Consent:

- Accounts (RaaS)
- Subscriptions
- Lite Accounts
- Audit Log
- DS Enabled
- Console users must be part of the EPM_admins permissions group to view/use consent.

 

Accounts

Identities of fully registered users are stored in the accounts database. Identities of lite registrations, and subscription information, are stored in the email accounts database. 

 

Consent Management

Use Consent Management to clearly display to users the terms to which they are required to consent in exchange for using your site's services, and to capture the version they agreed to and the time at which they did so. Based on this consent, you can fine-tune the services you offer to users, and downstream to third-party applications, using IdentitySync, Gigya's ETL platform. 

For more information, see Consent Management

 

Consent Vault 

The Consent Vault contains a log of interactions between your sites and site users regarding their consent to the processing of their personal data. 

You can use the Consent Vault to easily view and search the history of all Consent objects on your site. 

For more information, see Consent Vault.

 

Communication Preferences

Manage and track your various communication channels, and provide customers with the ability to review and control their communication preferences. Create subscription data points in your schema, retrieve users who have opted in and send out notifications, newsletters and other forms of communication using an IdentitySync ETL job, and offer users a one-click unsubscribe. 

Communication preferences features include the following: 

For more information, see Communication Preferences.

 

Preference Center

For more information, see Preference Center and Lite Preferences Center

 

SAP Customer Consent is our offering for managing user privacy, preferences and consent in a way that is transparent to the user, while helping you uphold rigorous standards so as to support your compliance with international privacy regulations