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User Identities Reports

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You can locate these reports in the Reports tab of the Gigya Console.


The Reports category includes the following reports:

New Registered Users

A daily breakdown of new registrations to your website and their registration method. This includes either site registration or registration through Gigya's Social Login, in case of social login - the social network used to register.

Who is counted as a new registered user?

A new registered user is a user who:

Users who are pending email verification are counted as new registered users.

Every time an API or PlugIn is called to create a new user,  the system records a new registration. APIs which register new users are socialize.login , socialize.notifyLoginsocialize.notifyRegistration  and  accounts.register. Refer to the Social Login guide and Customer Identity guide for more information.

Differences between reports data and query data

The and methods and the  Identity Query Tool look in Gigya's IDS for information matching the query you provide and give a real-time answer. In contrast, the reports produced in the console rely on events triggered by API calls and may not present the same results. For example, users who close their account after registration will be included in the New Registered Users report but will not appear in queries generated by the  Identity Query Tool or the search methods.

Filtering by age and gender

The use of the 'Age' and 'Gender' filters is optimal in schemas where they are defined as 'required'. When defined as 'optional', these fields may contain no data. Unlike having an 'unspecified' value, which is a user's choice not to reveal it's gender, 'No data' means that no data was submitted to that field, resulting in an incomplete report. Select the 'No data' filter in order to retrieve the remainder of the data for the 'New Registered Users' report.


Dates refer to the time the user registration was completed or was initiated and are equivalent to the createdTimestamp in  the account structure .

Report information is also available using reports.getAccountsStats.


New Users by Provider

Displays the distribution of new registered users by the provider through which they registered during the selected period. The provider is either the site or the social registration provider for users who registered through Gigya's Social Login.


Daily Logins

Displays the number of users who logged in per day. For Customer Identity customers the report shows the number of users who logged in, excluding new user registrations.  
For customers of Social Login the report counts users that are either new user registrations or returning users, and logged in either through the site login or through Gigya's Social Login. 

In an SSO scenario, the login is attributed to the site on which it occurred. Once the user is logged in, when navigating to another site in the SSO group, the login is not counted again on those sites.

Report information is also available using reports.getAccountsStats and reports.getSocializeStats.


Note: Re-Authentication (when accessing sensitive areas), imported users, and "Add connection" flows do not count as logins in the report.

When pending TFA (Two factor authentication), login is not counted until TFA is completed.

Also note that when using Gigya's Mobile SDK in a mobile native app, users' sessions are kept until they explicitly log in (or re-install the app). Closing the app and re-opening it without logging out will not count as a user login.


Logged-in Users by Provider

Displays the distribution of logged-in users by the provider through which they logged in during the selected period. The provider is either the site or the social login provider for users who logged in through Gigya's Social Login.

New Social Network Connections

Displays the number of new social network connections per day. Counts connections generated by the socialize.addConnection API.


User Interests

The User Interests includes a congregated list of all User's Facebook Likes categories, by percent of users that Like that category.

This report requires that your Facebook SNAPP has the extended permissions to retrieve user Likes.



The Demographics Report includes several graphs that show distribution by age and gender:

  • New Users by Age - The percentage or number of new users by age group during the selected period.
  • New Users by Gender - The percentage or number of new users by gender during the selected period.
  • Users by Location - The number of logged-in users according to geographic location.


Note: The 'Demographics' report is available for Social Login users only.

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Identity Query Tool

Gigya's site provides an intuitive and dynamic Identity Query Tool for searching and retrieving users' profile data. The documention can be found here.