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This page is a step-by-step guide for the process of opening and setting up an external application in Twitter as part of the Gigya Setup process.


When using any 3rd Party Apps with SAP Customer Data Cloud, it is important to ensure that you Enable retrieving user contacts from the Permissions page of the Console prior to making your app live. This enables the user's contacts retrieval from providers that don't consider this an elevated permission.


Phase 1 - Opening an External Application in Twitter


  1. Log into your Twitter account and click on the following URL: or or
  2. In the "Application Details" page:

    • Fill in your application name, description and website address
    • Use the following callback URL:

      Optional: If you are planning on configuring a domain alias (CNAME), please replace '' with your alias subdomain (CNAME value). i.e.,

      Important information for clients using anything other than the US Data Center:

      Note: If your site is defined under one of Gigya's non-US data centers, replace domain references to "" (or "") with https://socialize.<data_center>/

      Where <Data_Center> is:
      • - For the US data center.
      • - For the European data center.
      • - For the Australian data center.
      • - For the Russian data center.
      • - For the Chinese data center.

      If you are not sure of your site's data center, see Finding Your Data Center.

      Domain references are defined in Gigya's dashboard, externally in social network app definition pages, and when using Gigya's SDKs to set the domain (in particular the APIDomain field in class GSRequest). 

      This means that, for instance, if your API key is for the Chinese Data Center your Twitter Callback URL will be:

      If you are using a CNAME (API Domain Prefix), the URI would be:

    • Read the "Developer Agreement" and check the "Yes, I agree" checkbox.
    • Click the "Create your Twitter application" button.
  3. In the Application Management page, in the Settings tab:
    • Ensure "Allow this application to be used to Sign in with Twitter" is checked.
    • Upload your application icon (75x75 pixels, 700k max., JPG, GIF or PNG only). If no icon is uploaded Twitter will show its own logo.
    • Click the "Update Settings" button if you made any changes.
  4. In the "Keys and Access Tokens" tab, copy the values in the "Consumer Key (API Key)" and "Consumer Secret (API Secret)" fields.
  5. In the "Permissions" tab:
    • Under "Access", choose "Read only" if you are only using Twitter for sign-on purposes, or choose "Read and Write" if you will be sharing to Twitter.
    • If you want to use the extended Request email addresses from users permission, select it here, under Additional Permissions.
    • Click the "Update Settings" button if you made any changes.

Phase 2 - Configuring Twitter's Application Keys in Gigya's Website

  1. Open the Providers Configuration page of Gigya's Console.
  2. Select Twitter from the list of providers: 
  3. Paste your "Consumer key' and 'Consumer secret' from the end of phase 1.
  4. If you are using a CNAME, be sure to select the "Enable CName" checkbox.
  5. Select Secure redirects only to allow only HTTPS redirects from Twitter.
  6. Click Save Settings on the lower right-hand corner.
  7. If you have checked the Request email addresses from users permission in the Twitter app permissions section, navigate to the Permissions tab of the Gigya Console and ensure that the Twitter Permission Enable retrieving email address is checked, and then press Save at the bottom of the page.


That's it, Twitters configuration is complete!  Please note that it might take up to 10 minutes for our system to become synchronized with Twitter.

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