SAP Customer Data Cloud Positions

Template IDX ESP shared configuration params

Skip to end of metadata
Go to start of metadata

Guidelines

The following diagram shows the information flow. The flows with dotted lines mean that this is configured outside of Gigya. 

The transfers from Gigya to SFTP and from SFTP to Gigya are done using IdentitySync, Gigya's ETL platform. When creating a dataflow on Gigya's Console, you should choose the relevant "SFTP" integration as a template, and customize as needed. You can read more about those templates here: 

Additional points to consider: 

  • On the ESP, you should create a custom "Gigya UID" field, and sync Gigya's UID to that field. Gigya's UID should be used as the identifier to support the use case of a user changing their email address. When the UID is used rather than the email, that user will remain identified by the system after the change. 
  • Whether you are using a simple Gigya data field for describing the user's subscription status, or Communication Preferences, you should update the relevant subscription status (opt in or out) on the target platform.