SalesForce Commerce Cloud

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Gigya is a SalesForce Commerce Cloud (formerly Demandware) LINK Certified partner. Our cartridge allows you to easily integrate Gigya's Customer Identity Management platform throughout your SalesForce Commerce Cloud store. With the Gigya cartridge, you can easily build and maintain secure and scalable registration, authentication, profile management, data analytics and third-party integrations. Increase registrations and identify customers across devices, consolidate data into rich customer profiles, and provide better service, products and experiences by integrating data into marketing and service applications.

Note that the latest release of our cartridge for Salesforce Commerce Cloud has not yet been officially certified. This release includes the following features:

  • Support for China and Russia data centers
  • Support for using a Gigya application key and secret, rather than partner secret
  • New "account updated" hook

You can download this pre-certified version here.

You can download the previous (certified) version from the Demandware marketplace:

Main Features

User Management 

The Gigya Cartridge provides two main user management packages: 

  1. Registration-as-a-Service (RaaS) – An end-to-end user management system package. This platform offers a comprehensive cloud-based user registration service that supports login by social networks while allowing sites to maintain a single user database that combines social and traditional site authentication. For additional information and advanced implementation options see Registration-as-a-Service .
  2. Social Login – The Gigya Cartridge can be used as an external authentication system, allowing users to sign up to your site using their social networks while interacting with the standard SalesForce Commerce Cloud registration system. Users can register and login to your site with their social networks, which the site will manage as conventional SalesForce Commerce Cloud user accounts.

Social Plugins 

The Gigya platform includes a series of plugins that integrate your site with users' social networks and create a compelling and fulfilling user experience. These plugins have a fully configurable user interface design:

  • Share – Users can easily Share posts with their social networks friends.
  • Comments – Gigya's Comments plugin enables site users to post comments and have discussions about published content on your site.
  • Loyalty – Also known as "Gamification", this is a social loyalty and rewards platform that can be easily embedded in your website, increasing site engagement and making your users' experience more enjoyable.
  • Reactions – The Reactions plugin allows users to react to content in your site and share their reaction to social networks.
  • Rating & Reviews – The R&R plugins give your customers an easy way to provide feedback on product and content across your site, and then share that feedback with friends in their social networks.


Multisite and SSO Support

The Gigya cartridge for SalesForce Commerce Cloud includes support for multi-site implementations and single-sign-on (SSO). For more information, see Using the Gigya Cartridge in Multi-Site Installations

All features and user interfaces are fully configurable, require little time to install, and can be controlled from the SalesForce Commerce Cloud Business Manager.

 User Data Imported from Gigya

When site visitors log in through Gigya, the following data fields are imported into SalesForce Commerce Cloud by default: first name, last name, email, and Gigya UID. For information about synchronizing additional fields, see Mapping Additional Fields.

Version and Compatibility

The current version of the Gigya Cartridge is 17.1.2.

  • The cartridge is compatible with Demandware SiteGenesis 2. 
  • This cartridge was developed and certified using the Demandware 17.6 API.
  • jQuery 2.1.1, inherited from the Site Genesis storefront, is used in the cartridge JavaScript files.

For release notes, see the Change Log - Demandware.


To set up the Gigya Cartridge for SalesForce Commerce Cloud, follow the instructions in the following pages:

RaaS Setup

If you want to use Gigya's Registration-as-a-Service, see Using RaaS with SalesForce Commerce Cloud for detailed setup and configuration notes.

Configuration and Customization

The following documents describe additional options for configuration and customization:



  • The server clock must be set to GMT+0, otherwise errors and unexpected behaviors may occur. We recommend using NTP daemon to ensure that the server time is accurate.
  • Gigya screen-sets must entirely replace any login, registration etc. screen provided by the CMS. The CMS registration, login and edit profile screens should not be rendered at all. Otherwise, the Gigya screen is placed inside the CMS screen and both will behave unexpectedly. 
  • After changing the value of the application key, you should re-enter the application secret.