Troubleshooting Server Connectivity

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We're sorry to hear that you're experiencing problems. The following information can be used to identify server communication issues.

If you're receiving error code 500000, it means that your server is unable to communicate with Gigya's servers due to:

  1. A network misconfiguration.
  2. Missing SSL root CA certificates.
  3. Lack of support for TLS 1.0 or newer web encryption (e.g., older versions of JavaSDK and JavaRTE may cause errors since they do not support anything newer than SSL 3.0, which has been deprecated due to security vulnerabilities).

If you have the ability to open a website from your server, run the Gigya connectivity tool from your browser to test the connection automatically. If you can't open a website from your server you can ping the following Gigya endpoints manually:

                               

If SSL certificates are the issue, root and intermediate certificates must be downloaded and installed in the server certificate store. Go to https://support.comodo.com/index.php?/Default/Knowledgebase/Article/View/854/75/root-addtrustexternalcaroot and  https://support.comodo.com/index.php?/Default/Knowledgebase/Article/View/929/75/intermediate-comodo-high-assurance-secure-server-ca to download the appropriate root and intermediate certificates, respectively.

 

If your Java version is out of date, please upgrade to a new Java VM. Gigya supports JDK6 or higher.

 

If none of these solutions have solved your connectivity issues, please contact Gigya support.

 

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