Troubleshooting

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Login / Logout Errors

Important common errors

There are different errors that you may encounter when trying to login/logout. This section provides you with the solutions.


  • Cannot login because site metadata was not registered on the IdP side.
    • Solution: Register the site metadata on the IdP side.
       
  • Cannot login because site metadata was changed but was not updated on the IdP side.
    • Solution: Register again the site metadata on the IdP side.
       
  • Cannot login because the provided username or password for the IdP are incorrect.
    • Solution: In this case the error is received from the IdP. Verify the login credentials on the IdP side.
       
  • Cannot login because the IdP metadata is incomplete or wrong (after editing).
    • Solution: Import again the IdP metadata using the IdP metadata URL.