Creating a CNAME record

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Adding a CNAME record to your sites DNS for SSL

Creating a CNAME record in your sites DNS configuration is a relatively simple process, however, varies from hosting provider to hosting provider.

First create a subdomain for the new CNAME record to point to within your site's structure. Once the subdirectory is active (may take up to several hours for the change to propagate) follow the steps below.


The general steps to add a new entry to your site are to login to your hosting platform or domain registrar, depending how your site is configured.

  • Locate the area for creating/upadting DNS and MX records for your site.
  • Add a new entry for the CNAME of your choice, i.e.,, which points to client-proxy.<Data_Center_ID>
    Where <Data_Center_ID> is:
    • us1 - For the US data center.
    • eu1 - For the European data center.
    • au1 - For the Australian data center.
    • ru1 - For the Russian data center.

    If you are not sure of your site's data center, see Finding Your Site's Data Center.



For domain ownership validation it is important that the CNAME you create is initially pointing to client-proxy.<Data_Center_ID>


For best results you should refer to your specific hosting company's or domain registrar's documentation.

You can find instructions for some of the more popular registrars here:

  1. Godaddy

  2. Hostgator

  3. Network Solutions

  4. WordPress

  5. Other Providers


Once you have added the record to your DNS configuration, go to the Gigya console Site Settings tab and update the Domain Alias (CNAME) section to reflect the new sub-domain.

Click the Save Settings button on the bottom right of the page.

Your CNAME is now set up.  

Changes to DNS records generally happen within a few minutes, however, it may take up to 24 hours for changes to propagate through the internet.


If you are setting up a CNAME for use with SSL.  Please be sure to contact support via the Gigya Console and ensure that SSL is enabled for your CNAME.

For more information on CNAME configuration, see Configuring a Domain Alias.




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